Shipping Policy

Effective date: October 17, 2025
Ships from: Marathon, Florida (USA)

Order Processing

• Handling time: Orders ship within 1–2 business days (Mon–Fri, excluding holidays).

• Cutoff: Orders placed after 12:00 pm ET begin processing the next business day.

• If an item is out of stock or requires extra time, we’ll email you right away with options (wait, swap, or refund).

Shipping Methods & Rates

• We ship via USPS, UPS, or FedEx—automatically selected for the best rate/speed to your address.

• Rates are calculated at checkout based on weight, dimensions, and destination.

• PO Boxes ship via USPS when required.

• Expedited options (when available) appear at checkout.

Packaging (What to Expect)

• T-Shirts: Usually ship in 12″×15″ eco mailers.

• Hats: Ship in 10″×8″×6″ protective boxes to keep brims crisp.

• Orders with 3+ hats may ship in multiple boxes.

Estimated Delivery Time (After Shipment)

• Standard (Most U.S. addresses): 2–6 business days

• Expedited: 1–3 business days

Delivery timeframes are estimates from carriers and may vary due to weather (hello, Florida Keys!), carrier delays, or peak seasons.

Order Tracking

• You’ll receive a tracking email when your label is created. Updates may take 24 hours to appear.

Address Changes & Cancellations

• If you need to change or cancel an order, email mail@captainrichsmith.com

  • We can modify or cancel until a label is created. After that, we’ll help with a return/exchange per our Returns Policy.

  Undeliverable / Returned Packages

  • If a package is returned to us due to an incorrect or incomplete address, we can reship (additional postage may apply) or refund the item(s) minus the original shipping.

  Lost, Delayed, or “Delivered” but Not Received

  1. Check with household members/neighbors and look for a carrier notice.

  2. Contact the carrier with your tracking number.

  3. Email us within 7 days of the “Delivered” scan at